Frequently Asked Questions
What is your shipping policy?
We process and ship orders within 1-3 business days. Delivery times typically take 7-14 business days. If you have not received your package after 14 days, please contact us at info@coffeeandcompany.us.
Is tracking provided?
Yes, once you place an order, we will email you the order confirmation and tracking number.
What is your return policy?
We offer a 14-day hassle free return policy on all items. Items must be returned in their original condition. Please contact our support team for more details.
Which countries do you ship to?
We currently only ship to the United States. We are working with shipping partners to expand to other countries. Sign up for our newsletter, and we will update you once we go international!
Are your products eco-friendly?
Yes, we are committed to sustainability. Our products are made from eco-friendly and non-toxic materials, and we use sustainable practices throughout our production process.
Why does my handmade coffee cup have slight blemishes?
Our handmade coffee cups are crafted individually, which means each piece is unique. Slight blemishes or variations are part of the artisanal process and add to the character of the product.